FAQ

Frequently Asked Questions

1. What are your shipping times?

We do our best to ship all orders as soon as possible, please note that depending on the products purchased and the customer's location, shipping may take 15 business days

2. Do you offer international shipping?

Currently, we offer shipping to the folowing countries :

Austria . Belgium . Croatia . Denmark . France .Germany . Greece . Italy . Luxembourg . Netherlands . Poland . Portugal . Spain . Sweden 

if your countrie is not on the list please contact us at infurno.store@outlook.com

we try to help everyone 

3. How can I track my order?

You will receive a tracking link via email once your order has shipped.

4. What is your return policy?

We accept returns within 14 days of delivery. Items must be in their original condition. and original package if the product is used or damaged or the package is damaged there is no posibility of return

5. How do I initiate a return?

Contact our customer service at info@infurno.be to start the return process. Or click this link --> Contact

6. Are there any return shipping fees?

Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

7. What payment methods do you accept?

Visa . Mastercard . American Express . Maestro . Union Pay . Bancontact . Ideal . Shop Pay . Apple Pay . Google Pay .

8. Do you offer assembly services?

No we don't offer assembly service 

9. How can I contact customer service?

You can reach us via email at info@infurno.be or click this link --> Contact